Lafayette Habitat for Humanity (LHFH)

Position Description

Job Title: Repair Program Coordinator

Reports to: Repair Program Manager

Status: Full Time/Exempt

Salary: $60,000-$65,000 (DOE)

Benefits: Medical benefits (employer pays for employee health care premium, any spouse/dependents premium is paid by employee), 13 paid holidays, vacation and sick time, workers comp, 403b comp

Work week: Monday – Friday; occasional evening and weekend work will be required

Position Summary:

The Repair Program Coordinator (RPC) is responsible for outreach and engagement of families who are eligible for Lafayette Habitat for Humanity’s owner-occupied home repair activities, including the Critical Repair Program and the Lafayette Healthy Homes Program. Work under these programs will be focused primarily in Lafayette’s urban core neighborhoods and will provide home repair services to income-constrained homeowners whose homes may require substantial building envelope and systems repairs in order to create a safe and healthy living environment for the occupants and preserve the home as an asset for the family and the community. The RPC will conduct research and neighborhood-level outreach to identify homes that may be eligible for LHFH repair services, engage with the homeowners and invite them to apply to LHFH home repair programs, help applicants gain an understanding of the program, identify problems within the homes that can be addressed through the program, assist them with the application process, and coordinate with families while work is being carried out at their homes. The RPC will then continue to work with families to ensure they gain access to necessary resources to maintain a healthy home going forward.

Essential Functions:

• Serve as the primary LHFH point of contact for all home repair clients from intake through the home repair process to completion of work, ensuring they understand the process, receive answers to questions, and are treated with dignity and respect by all involved.
• Coordinate with the LHFH Community Development Director to communicate information about LHFH repair programs to community partners and neighborhood organizations and organize meetings and events to engage with eligible homeowners in target neighborhoods to provide information about LHFH Home Repair Programs.
• Conduct research via the Lafayette Assessor’s website to identify homeowners in targeted areas and assist the Repair Program Manager in conducting windshield surveys to identify owner-occupied homes that may be eligible for services.
• Engage directly with families who have been referred to LHFH by partner organizations to determine if LHFH can assist them to improve their housing conditions, and if so, work with them to complete an application to the appropriate LHFH program.
• Coordinate with the Mortgage Services Manager to set up and maintain client files in Neighborly and collect required information and documents to determine eligibility for all repair program applicants.
• Communicate regularly with repair program applicants about the status of their application.
• After clients are accepted into the program, coordinate with the Repair Program Manager and clients to initiate the ERR process with Lafayette Consolidated Government Dept. of Community Development, set up and attend initial home assessment visits, schedule third-party inspection, arrange meetings for review and signing of final scope of work agreements and retention documents, and coordinate subsequent repair work at clients’ homes.
• Work with the Repair Program Manager to troubleshoot any issues that may arise during the repair process.
• Collect photos and homeowner stories throughout the process and enter into clients’ files.
• Coordinate with the Repair Program Manager to conduct the final walk-through with homeowners at project completion, determine any additional needs or issues that were not addressed as part of the LHFH intervention, and where possible connect the homeowner with other community resources that may be able to assist them.

• Other related duties as assigned.

Required Qualifications

• Minimum educational requirements are a High School or General Educational Development (GED) diploma; post-secondary education in human services or related field preferred.
• Five or more years of related work experience such as customer service, counseling, social work or construction project management.
• Excellent listening skills and ability to navigate difficult conversations with respect, patience and tact.
• Strong interpersonal and written communication skills and the ability to communicate and interact effectively with a diverse audience of community leaders and residents, contractors, businesses, governmental agencies, nonprofit organizations, and faith-based organizations.
• Strong time management and organizational skills, and ability to work with minimal supervision and/or independently
• Able to work weekends and evenings on occasion.
• Effective computer skills including database management & report writing. Knowledge/proficiency with Microsoft Excel and Teams preferred.

Desired Qualifications:

• Familiarity with administration and management of federally funded grant programs. Ability to comprehend complicated regulatory language and clearly explain and interpret this information through a variety of media to individuals, groups, clients/citizens and staff.

Supplemental Information

Physical Demands: Must be able to perform the functions of the job which require operating both indoors and out, frequent walking, driving and getting in and out of a car frequently, visiting multiple locations in all types of weather and conditions, ability to sit and stand for sustained periods of time.

Working Conditions: Work will be performed in climate-controlled office, at LHFH Repair Program project sites, and at community outreach and training events/meetings. Position requires substantial field work and possible exposure to home health hazards in residential housing. Position requires interaction with grant partners, contractors, homeowners, and other residents in subject housing units.

Preference will be given to candidates for this position who currently live and work in the target area and who have established relationships of trust within the neighborhoods where we will be working

About Lafayette Habitat for Humanity:

LHFH is a community based, ecumenical Christian housing ministry. We believe in a world where everyone — no matter who we are or where we come from — deserves a decent place to live. And we recognize that, to create this world, our work must challenge the status quo with the power of diversity, inclusion, and collaboration. As we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people for the benefit of our community. For more information about our work, visit www.habitatlafayette.org.

To apply: Please send resume with cover letter (required) to [email protected].

LHFH is an Equal Opportunity Employer. All candidates must undergo a background and reference check before receiving a final offer of employment.